Why can’t I see certain items on the board when my colleagues can?

Sometimes a user is unable to see certain items on the board while your colleagues can. This can happen for a few different reasons, the most common being:

1. 🔑 Permissions

• The most common cause.
• If a user does not have the correct permissions (for example, in a cross-project scenario), they may not be able to view certain work items.
• Meanwhile, colleagues with broader access will see those items.

2. 🎚️ Board Options

• Each user can toggle personal board options.
• These settings may:
  • Hide items without dependencies
  • Hide internal team dependencies

If enabled, these options can limit what appears on the board.

3. 🎛️ Active Filters

• Filters applied on the board are per-user settings.
• If a filter is active, it can prevent some items from appearing—while colleagues without that filter will see them.

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🛠️ Troubleshooting

While permissions are the most common root cause, the faster checks are:

1. Review their board options
2. Check if you have any active filters

If both are fine, it’s likely a permissions issue.

🛡️ Workspace-Specific Board Settings

In some cases, the project settings may have been updated by a user with a Scale license of type Project Administrator or higher. Common examples include:

1. 🪲 Which work item types are selected to be shown
2. 👀 Whether or not completed items are displayed

If items suddenly disappear for everyone, it’s worth checking with the Project or Extension Administrator.