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Azure DevOps | Common Issues

This article fathers some of the most common questions and issues that we receive on the topic of AzureDevOps for your convenience. 

 

For the most accurate and up-to-date information, please refer to Learn Microsoft resources:

How do I grant access to Azure DevOps for a new user?

Typical question: "Mary Smith is requesting access to organization acmedemo. How do I grant access?".

Answer:

  • You can grant access to an Azure DevOps organization by going to the organization settings, navigating to Users, and then adding the user's email. For requests received directly from AzureDevOps, follow the "Grant Access" link in the system notification, or use the Azure DevOps admin portal to manually add/manage users.

Migration and setup in Azure DevOps (including extensions/certificates)

Typical question:

  • "We have started a parallel Azure DevOps server and have problems migrating the Scale extension. How do I handle certificate import?" 

  •  Can we discuss ways to migrate our subscriptions in Azure DevOps?" 

Answer:

  • For extension migrations, certificates for Azure DevOps can usually be managed in the organization/project settings under Security or Pipelines > Service connections. Importing a certificate often involves uploading the .pfx file and setting up the correct service connection.

  • For subscription or data migration, review options such as Azure DevOps Migration Tools (open source), YAML export/import, or using official REST APIs. Schedule a call with IT/Azure team for detailed planning based on your scenario.


Azure DevOps metrics and Nooga Scale issue troubleshooting

Typical question: "We are trying to use the Nooga Scale Analytics view for a new Azure DevOps project but some metrics are missing and there are console errors like DocumentCollectionDoesNotExistException." 

Answer:

  • Console errors referencing "DocumentCollectionDoesNotExistException" indicate missing or misconfigured analytics collections in the Azure DevOps project. Verify the project has all required extensions installed and initialized. Ensure permissions and access rights are set for the relevant Azure DevOps project. You may need admin help to review the extension deployment and analytics collection setup.

Viewing or understanding team objectives and views in AzureDevOps

Typical question: "In AzureDevOps Nooga Scale, the objectives used to show user stories and states but now they don't. Some teams are affected, some are not. Why?" 

Answer:

  • When objective details disappear for a specific team, but not for others, check the project's view filters, team and security settings, and view access based on roles. Ensure the latest project and extension updates are applied and that user access hasn't changed. It might require reviewing board/objective configuration and scoping rules.